Shipping Policy

Last Updated: June 2026

Order Processing

Orders are processed from Monday to Friday, excluding Sundays and public holidays.

Products offered on the website may be:

• in stock and available for immediate dispatch;

• being restocked;

• available through supplier order;

• available for pre-order;

• available following specific procurement.

Due to the specialized nature of watchmaking spare parts, certain products may require a procurement period before shipment.

For products that are being restocked, supplier-ordered, or available for pre-order, the preparation and dispatch period may take up to twenty-one (21) business days.

Orders containing multiple items may be shipped once all ordered products have been consolidated and are ready for dispatch.

Shipping Methods

Orders may be shipped using, among others:

• La Poste;

• Colissimo;

• Tracked Letter Service;

• UPS;

• DHL;

• FedEx;

• Swiss Post;

• Royal Mail;

• Deutsche Post;

• or any other suitable carrier.

The choice of carrier remains at the discretion of TIMED S.A.S unless a specific shipping option has been selected by the Customer during checkout.

Delivery Areas

TIMED S.A.S delivers to:

• Metropolitan France;

• French Overseas Territories (DOM-TOM);

• European Union member countries;

• and numerous international destinations worldwide.

Certain destinations may be temporarily unavailable due to logistical, regulatory, or operational constraints.

Delivery Times

Delivery times depend on:

• product availability;

• any applicable procurement period;

• the selected carrier;

• the destination country.

Any delivery times displayed on the website or communicated to the Customer are provided for informational purposes only.

TIMED S.A.S makes every reasonable effort to meet estimated delivery times but shall not be held liable for delays attributable to:

• shipping carriers;

• customs authorities;

• governmental or administrative authorities;

• strikes or industrial actions;

• adverse weather conditions;

• supply shortages;

• or any circumstance beyond its reasonable control.

Receipt of Parcels

The Customer is responsible for inspecting the parcel upon delivery.

If a parcel appears damaged, opened, repackaged, or shows any visible irregularity, the Customer must:

• make specific reservations with the carrier upon delivery;

• retain all packaging materials and protective contents;

• take photographs of the parcel and its contents;

• contact Customer Service within forty-eight (48) hours of receipt.

Any claim must be supported by all documentation and evidence necessary for proper review.

Delivery Address

The Customer is solely responsible for the accuracy of the delivery information provided when placing an order.

If a shipment cannot be delivered due to an incorrect, incomplete, or undeliverable address, any reshipping costs may be charged to the Customer.

Customer Service Contact

For any questions regarding shipping, delivery, or order tracking, please contact:

TIMED S.A.S – Customer Service

23 Avenue de l'Europe 003
33520 Bruges
Nouvelle-Aquitaine – France

Email: info@timed-horlogerie.com

Phone: +33 6 43 93 00 22