The purpose of this privacy policy is to inform you about how TIMED-HORLOGERIE.COM collects, uses and discloses your personal data (hereinafter "Personal Data or Data").

As the data controller, TIMED-HORLOGERIE.COM is committed to protecting Personal Data and is aware of the importance of ensuring the confidentiality, integrity and security of the Personal Data of natural persons.

It undertakes to ensure the best level of protection for your Personal Data in accordance with the provisions of the General Data Protection Regulation of 27 April 2016 (European Regulation known as "GDPR") and the legal provisions subsequently adopted in France.

For any information on the protection of Personal Data, you can also consult the website of the Commission Informatique et Libertés www.cnil.fr.

Identity of the data controller   

Personal Data is collected by: TIMED SAS with a capital of 100 Euros, RCS Bordeaux 891185019 - Registered office: 23, Avenue de l'Europe - 33520 BRUGES, FRANCE hereinafter referred to as "TIMED-HORLOGERIE.COM", On the website https://www.timed-horlogerie.com, hereinafter referred to as "the Site".

Purpose - Use of your data:   

The data processing carried out by TIMED-HORLOGERIE.COM serves one or more explicit, legitimate, and specific purposes in accordance with Article 6 of the GDPR. The collected data is used by TIMED-HORLOGERIE.COM for the purposes of:

• Order Management: The information and data concerning you are necessary for managing your order and our business relationship. This information may also be kept for evidentiary purposes in compliance with legal and regulatory obligations (payment, warranty, disputes, etc.). At the end of the retention periods, it will be archived or deleted.
• Responding to your various requests;
• Managing our online sales service : Managing your account, activation or notifications in case of service suspension.
• Collection of your feedback and customer experience after your order;
• Personalization of our services: The information and data concerning you allow us to improve and personalize the services we offer you, particularly on our website, as well as the information we send you.
• Organization and participation in sweepstakes: The information and data concerning you are necessary for processing your participation in our sweepstakes. They are intended for the department responsible for managing sweepstakes entries and will be kept for the duration of the sweepstakes and for the time necessary to award the prizes. They will then be archived to allow us to comply with our legal obligations.
• Sending information and newsletters from TIMED-HORLOGERIE.COM when you have given your consent: To keep you informed of our news and the benefits you can enjoy, you may receive offers via electronic communication (email, SMS, etc.) when you have given your consent. You can then withdraw your consent at any time by modifying your personal account settings, by clicking on the unsubscribe link at the bottom of each email, or by contacting our customer service. If you wish to receive offers and information from TIMED-HORLOGERIE.COM, you can consent to receiving them by indicating this when creating your account, or at any time by specifying it in "My Account." Depending on the choices made when creating or accessing your account, you may therefore receive offers from TIMED-HORLOGERIE.COM. If you agree to receive our commercial offers when creating your account, you may receive information about TIMED-HORLOGERIE.COM news and newsletters that relate to products similar to those you have already ordered or viewed on the TIMED-HORLOGERIE.COM website.
• Fraud Prevention: To secure payments and deliveries and ensure optimal service quality, the Personal Data collected on the Site is also processed by TIMED-HORLOGERIE.COM to determine the level of fraud risk associated with each order and, if necessary, to adjust the order fulfillment conditions. As part of this analysis, TIMED-HORLOGERIE.COM may consult its risk prevention specialists to refine its analysis (in particular, the Banque de France for its check verification service). Depending on the results of the order checks, TIMED-HORLOGERIE.COM may take security measures, including requesting additional supporting documents or offering an alternative payment method (bank transfer). These measures may result in the suspension of the order or, if the analysis does not guarantee the order's security, its cancellation. The occurrence of an incident (non-payment due to fraudulent use of a payment method, delivery fraud, etc.) will result in the registration of the Data relating to the order in the alert file of TIMED-HORLOGERIE.COM, which may, on future orders, lead TIMED-HORLOGERIE.COM to carry out additional checks, or even to require payment by bank transfer.
• Statistical analyses of site consumption and traffic;
• To comply with legal and regulatory provisions in order to ensure that TIMED-HORLOGERIE.COM meets its legal obligations;
• To resolve any disputes;  
• Defend the rights of TIMED-HORLOGERIE.COM in the context of a judicial or administrative procedure.   

Data collected on our site   

What data? 

TIMED SAS collects your Data in various ways:

• the Data that you provide directly to him;
• Data that it may obtain from third-party sources.

We collect and process, in particular, your names, postal addresses, email addresses, passwords (encrypted), telephone numbers, data concerning your computer and connection environment such as IP address, connection data and browsing data, bank details, connection history, order history, products viewed, delivery incidents, complaints.

TIMED SAS ensures that it collects and processes only data that is strictly necessary for the purpose of the processing being carried out.

Data collected indirectly will only be used:

• to track the volume, type and configuration of traffic generated by the Site;
• to develop its design and layout and for other administrative and planning purposes;
• and more generally to improve the service that TIMED SAS offers you.

Whether providing data is mandatory or optional is indicated by an asterisk during the collection process. Some data is collected automatically based on your actions on the site. We also conduct audience measurement, for example, by measuring the number of page views, the number of site visits, as well as visitor activity on the site and their return frequency.

Minors' Data:   

No personal data on minors is collected by TIMED SAS - TIMED-HORLOGERIE.COM

However, in the unlikely event that TIMED is informed or learns that Personal Data of a minor has been collected, this data will be immediately and irreversibly deleted.

When ?

We collect the information you provide to us, particularly when:

• You create your customer account "My Account";
• you place an order on our website;
• You browse our site and view products;
• You fill out an online form;
• you are participating in a game or a competition;
• you send an unsolicited email;
• You are writing a comment.

TIMED SAS also collects Personal Data when individuals browse its Site, in particular through cookies (TIMED invites you to consult its cookie management policy in order to configure them).

Data Recipients: 

The data collected on the TIMED-HORLOGERIE.COM website is intended exclusively for:

• TIMED SAS itself for its own use, including the sales department, marketing department, accounting department, IT department, the payment provider Shopify Payments certified PCI-DSS etc.;
• However, TIMED-HORLOGERIE.COM undertakes to provide these partners with only the data strictly necessary for the performance of its services;
• This information may be shared with companies and subcontractors that TIMED-HORLOGERIE.COM uses to fulfill services and orders, including management, execution, processing, and payment. In this context, these subcontractors may access, store, and process Personal Data to provide services on behalf of TIMED-HORLOGERIE.COM. However, TIMED-HORLOGERIE.COM does not authorize these subcontractors to use your Data for any purpose other than providing services covered by a contract with TIMED-HORLOGERIE.COM.

TIMED-HORLOGERIE.COM is committed to ensuring that the selected partners provide sufficient guarantees to meet the requirements of current legislation regarding data protection.

Your rights

In accordance with the provisions of the GDPR and the French Data Protection Act, you have the following rights:

• of a right of access;
• of a right of rectification;
• of a right to deletion;
• of a right to be forgotten;
• of a right to be delisted;
• of a right to object;
• of a right to data portability with respect to all Data concerning you;
• of a right to limit the processing of your Personal Data;
• of a right not to be subject to an individual decision based solely on automated processing such as profiling;
• of a right to lodge a complaint with the National Commission for Information Technology and Freedoms (“CNIL”) whose website can be accessed via the following link https://www.cnil.fr/ .

 

If you have consented to the processing of Personal Data, you can withdraw your consent at any time.

You can exercise your rights by writing to the address below:

TIMED-HORLOGERIE.COM :​

• electronically to Customer Service at info@timed-horlogerie.com or by mail to TIMED SAS,
• by mail: Consumer Service, 23, Avenue de l Europe 003 - 33520 BRUGES, FRANCE.

Please provide us with your full name, email address, phone number and, if possible, your customer reference number.

In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature, and must specify the address to which the reply should be sent. A response will then be sent to you within one month of receipt of your request.

You also have the right to define guidelines regarding the fate of your Personal Data after your death in accordance with Article 41-1 of the so-called Data Protection Act.

Cookies and targeted advertising: 

Your consent is formalized when you accept the cookie banner on the landing page. The retention period for this consent is thirteen months from the date the corresponding cookie is placed.

• What is a cookie?

A cookie is a text file that records information on your device (computer, tablet or mobile) regarding your browsing on a website (date and time of page loading, browser used and language, pages viewed, frequency and duration of visits to the site, number of visits, sources of the visit, location).

• What are cookies used for?

When you connect to the Site, TIMED-HORLOGERIE.COM or third-party companies whose services TIMED-HORLOGERIE.COM uses (technical or advertising partners) may install various cookies on your device (computer, tablet, or mobile) in order to provide you with content and services tailored to your interests. Your device is not at risk from these cookies, as they do not contain any viruses or malware.

• What types of cookies are there?

The types of cookies used by TIMED-HORLOGERIE.COM are:

• Cookies strictly necessary for the proper functioning of the Site: These are essential for browsing the Site and using the basic functionalities requested (language cookies, authentication cookies, etc.). If you block these cookies by configuring your browser, TIMED-HORLOGERIE.COM will no longer be able to ensure the proper functioning of the Site and guarantee optimal performance.

• Functional cookies to improve your user experience: they are there, for example, to remember your choices on the Site.
• Performance cookies that allow us to measure audience and establish statistics and volumes of traffic and use of the various elements composing the Site.
• Advertising targeting cookies such as "retargeting";
• Social cookies, which are plugins that allow you to share content related to the Site on social networks or to share information related to your browsing or interests concerning the Site on these social networks.

Social cookies relate to the "share" button found on the Site and originating from social networks, including Facebook and Twitter. If you have an account on these social networks and click on one of these buttons, the social network in question will link your profile to your visit to the Site.

Also, TIMED-HORLOGERIE.COM invites you to consult the personal data protection policies implemented by these social networks in order to learn about the purposes of using your Data and the rights you have regarding these processing.

Names of cookies used on the Site:

    

Name	Supplier	Purpose	Duration	Category
Google Analytics	Google	Allows us to analyze website traffic statistics	24 months	Site performance
Google Conversion Tracking	Google	Google Conversion Tracking Usage Statistics	14 months	Site performance
Google Remarketing	Google	Allows us to display personalized ads on Google to people who have visited our site.	14 months	Advertiser
Google Ads	Google	Measures the effectiveness of sponsored campaigns	14 months	Advertiser
Double Click	Google	Display our advertisements on the Google network	13 months	Advertiser
Facebook Pixel	Facebook	Identifies visitors coming from Facebook posts	3 months	Site performance
Facebook Conversion Tracking	Facebook	Allows you to track clicks on Facebook ads	3 months	Advertiser
Facebook Custom Audiences	Facebook	Allows you to send personalized messages on Facebook to people who have visited our site.	3 months	Advertiser
Hotjar	Hotjar	Navigation route recording	12 months	Site performance

     

How do I configure these cookies?

You have the option to block the use of cookies or to receive a notification before the installation of a new cookie by modifying your Internet browser settings.

If you are using Google Chrome, you must follow the instructions as follows:

• Select the Settings menu, then Advanced Settings
• In the "Privacy and security" section, click on Site settings
• Locate the Cookie menu and select the options that suit you

If you are using Mozilla Firefox, you must follow the instructions as follows:

• Select the Tools menu, then Options.
• Click on the Privacy icon
• Locate the Cookie menu and select the options that suit you

If you are using Internet Explorer, you must follow the instructions as follows:

• Select the Tools menu, then Internet Options.
• Click on the Privacy tab
• Select the desired level using the slider

If you are using Safari, you must follow the instructions indicated on this link or as follows:

• Select the Settings menu > Safari,
• Activate the "Block all cookies" or content blocker option.

You can also change your cookie settings via the link on the cookie banner that appears on the Site.

For more information, you can consult the advice on modifying these settings presented in the "Your traces" tab on the CNIL website ( https://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes/ ).

Banking Details: 

For payment processing purposes, bank details are collected and stored by our payment provider, Shopify Payments, which is PCI-DSS certified. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus secure the protection of card and transaction data.

To avoid having to re-enter your bank details for future orders, you can choose to have your bank cards securely saved to your online account by checking the appropriate box. You can view the list of your saved cards (in hidden mode), and also delete all or part of it, in the "Payment Methods" section of "My Purchases" in "My Account".

In this case, your deleted cards will no longer appear in your online account or during future orders, but your bank details will remain kept by our provider Shopify Payments, within the limits necessary for the processing of your orders and their consequences (payment, guarantee, dispute...).

Data Retention  

The Data will be kept by TIMED SAS for the entire duration of the business relationship and for as long as necessary to fulfill the obligations you have requested, to comply with its legal obligations, and to satisfy the purposes described in this privacy policy, or to resolve disputes.

The retention period remains proportional to the purposes pursued by the data processing carried out.

TIMED is also entitled to retain and process Personal Data based on its legitimate interest. It may also retain your Personal Data after you have ceased using TIMED's services in accordance with legal requirements.

At the end of this period, TIMED undertakes to delete all documents and files containing the Data in an irreversible manner.

However, Personal Data necessary for compliance with legal and regulatory obligations or to provide proof of respective rights and obligations will be retained by TIMED.

Data relating to purchases made, which allows for profiling for purposes including marketing, will be kept for a limited period in accordance with the maximum period authorized by law. Upon expiry, the data will be permanently deleted.

In any event, at the end of each retention period, Personal Data will be irreversibly deleted.

Legal reasons for disclosing your data   

TIMED may disclose your Personal Data to third parties only in the following specific cases:

• For assistance purposes if TIMED needs to use service providers to provide support and maintenance services;
• For the purposes of complying with any applicable law, regulation, legal process or other legal obligation or for the purposes of preserving the rights of TIMED, its employees, its customers or others;
• For security purposes, for detection and investigation purposes, in order to prevent security problems, fraud, or technical problems;
• In the event of a merger/acquisition or takeover of TIMED with another company;
• In the event of a sale or transfer of TIMED;
• In the event of restructuring, insolvency proceedings or any other similar event, in accordance with applicable law.

Security   

TIMED ensures the security and confidentiality of your Personal Data by implementing enhanced Data protection through the use of physical and logistical security measures, including the implementation of technical and organizational measures to prevent it from being used, disclosed, captured, or damaged by unauthorized third parties.

Furthermore, TIMED undertakes to ensure that this protection is provided by all persons likely to have access to the Data, including its employees, and to process the Data in accordance with the purposes determined in this privacy policy.

Update to the Data Protection Policy  

The privacy policy is subject to change or modification at any time.

In the event of a change, the new privacy policy will be notified on this website page, and where applicable, at the time of connection to one of our applications.

This privacy policy was last updated on: 16/10/2022